This policy explains when you can cancel a RentGable subscription or request a refund. RentGable is a product of YugamDynamics (Sole Proprietorship), based in West Saint Paul, Canada. We aim to be fair, transparent and quick — if anything below is unclear, email hello@rentgable.com and we will help.
Free plan & trials
The Free plan costs nothing, so there is nothing to refund. Paid plans include a 10-day free trial: you are not charged until the trial ends, and if you cancel before it ends you are never billed.
Monthly subscriptions
- You can cancel at any time. Cancellation takes effect at the end of your current billing cycle, and you keep access until then.
- Monthly plans are not prorated — we do not refund part of a month already started.
Annual subscriptions
- Within the first 30 days of an annual term, you may request a prorated refund for the full unused months.
- After 30 days, the annual term is non-refundable for the remainder of that term, but you can still cancel to stop the next renewal.
Auto-pay
Paid plans renew by recurring e-mandate auto-pay through our payment provider. Cancelling your subscription stops all future automatic debits.
Non-refundable
- Subscription time that has already elapsed, and partial (unused) periods of a monthly plan.
- Payment-gateway processing fees deducted by the payment provider.
How to request a refund
- Email hello@rentgable.com with the subject “Refund request — [your account email]”.
- Include your account email, the plan in question, and a brief reason.
- We respond with a decision within about 2 business days.
- Approved refunds are issued to your original payment method, typically within 5–10 business days.
Disputes
If you disagree with a refund decision, reply to the same email thread and we will work with you to find a fair resolution.
Changes
We may update this policy as the product evolves. Material changes will be reflected by the “Effective” date above.
Related policies
See also our Terms of Use and Privacy Policy.